Borneo Tree House Hotel Kota Kinabalu, Kota Kinabalu - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Borneo Tree House, Jln. Tubobon Kg. Ratu, Kota Kinabalu, Malaysia, 88450

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Urban Cabin

Max:

2 persons

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Standard Room

Max:

4 persons

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Family Room

Max:

6 persons

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Getting around

Explore available ways to reach your dream destination

City Center

Kota Kinabalu 7.1 mi

Airports

Kota Kinabalu International (BKI) 17.7 mi

Train

North Borneo Railway 11.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

General

Free Wi-Fi
Parking
24-hour reception

Sports & Fitness

Fitness center

Dining

Restaurant

Spa & Leisure

Outdoor swimming pool

Room features

Air conditioning

Media

Television
Telephone

Location

Borneo Tree House, Jln. Tubobon Kg. Ratu, Kota Kinabalu, Malaysia, 88450

Map view

Borneo Tree House, Jln. Tubobon Kg. Ratu, Kota Kinabalu, Malaysia, 88450

City landmarks

Jalan Sepanggar

Sepanggar Tunnel

1.6 mi

Mosque

Surau Al-Jannah @ taman Sepanggar

1.7 mi

606

Bukit bonduk @ gundul

2.3 mi

Events

Salut Commercial Centre

2.2 mi

Masjid Lembaga Koko Sabah

2.3 mi

Mosque

Surau Taman Putra Perdana

2.4 mi

Islamic Centre

2.4 mi

Church

Holy Family Catholic Church

2.5 mi

Jalan UMS Borneo Marine Research Institute

Marine Aquarium and Museum

2.9 mi

Mall

Grand Merdeka Mall

3.3 mi

Reviews and Ratings

Feedback from previous guests about their experience

Ava

United Kingdom, March 2025

7.0/10

My stay at Borneo Tree House was quite a mixed bag. While the beautiful nature surrounding the place and the great pool were highlights, the cleanliness and service left a lot to be desired. Overall, it was an experience that could definitely use some serious improvements.

Rooms

5.0

The room was pretty disappointing. It was dusty, sandy, and I found cobwebs on the ceiling. To make it worse, I even got bitten by a bug in my bed!

Service

5.0

Customer service was not great. I felt unwelcome during my stay, and getting an extra blanket and towel took way too long.

Location

8.0

The place is nestled in a beautiful natural area, surrounded by greenery, which really gives it that back-to-nature vibe, but the remoteness can be a downside.

Dining

5.0

Food was a letdown too. The meals were overly salty, and the restaurant had limited hours and options, which didn’t make things easier.

Facilities

6.0

The pool was nice and inviting, plus the whole treehouse vibe is unique, but beyond that, not much else stood out.

Katharine

United Kingdom, February 2025

8.0/10

My stay at Borneo Tree House was a mixed bag. The location surrounded by lush greenery was a definite highlight, but the room left a lot to be desired, particularly in cleanliness. The service could use some serious improvement, which was quite disappointing. Overall, I'll think twice before returning.

Rooms

5.0

My room was less than stellar; it was dusty and had sandy floors. I even found cobwebs on the ceiling and bugs in my bed! Not exactly what I expected from a place that promotes itself as being nestled in nature.

Service

5.0

The service was really lacking. The receptionist was unfriendly and distracted, which made me feel unwelcome. I had to wait for an extra blanket and towel until the next evening!

Location

8.0

The location was beautiful, surrounded by nature, which felt like a retreat away from the hustle and bustle, even though it was a bit far from the city.

Dining

5.0

The food was pretty salty and lacked variety. Honestly, the restaurant's hours were a bit weird, and I found the menu limited. Not great for foodies!

Facilities

5.0

The pool area was nice, but there were some issues like broken bicycles for exploring the surroundings. The facilities definitely need some attention.

Christina

United Kingdom, February 2025

7.0/10

My stay at Borneo Tree House was quite disappointing. While the location was surrounded by beautiful nature, the room cleanliness left much to be desired. I did enjoy the pool, but overall, the food and service were not up to par.

Rooms

5.0

The room was dusty, sandy, and I encountered a bug bite from my bed. It was not cleaned properly.

Service

5.0

The customer service was unwelcoming and unhelpful. It took forever to get an additional blanket and towel.

Location

7.0

The hotel is nicely located in nature, providing a sense of greenery and tranquility, away from the city.

Dining

5.0

The food was overly salty and lacked variety, with limited dining options available.

Facilities

5.0

While the pool was enjoyable, the overall facilities, like broken bicycles and lack of hiking guides, required improvement.

Julie

United Kingdom, February 2025

8.4/10

I had a mixed experience during my stay at Borneo Tree House. While the location surrounded by nature was refreshing and the rooms were fabulous. the service and dining left much to be desired. The potential was there, but some aspects need significant improvement.

Rooms

10.0

The rooms were fabulous. Room 2 had some beautiful trees going through it, adding to the charm.

Service

5.0

Unfortunately, the customer service was not welcoming. I felt ignored when trying to ask for extra towels.

Location

10.0

The location was fantastic. it felt like a retreat away from the city, surrounded by lush greenery.

Dining

5.0

The dining experience was disappointing. the food was quite salty and the hours were limited, making it tough to enjoy meals.

Facilities

5.0

The pool was great, especially with its slightly deep corner. but other facilities like outdoor guides were lacking.

Jason

United Kingdom, December 2024

8.0/10

I had a mixed experience at Borneo Tree House. The natural surroundings were beautiful, giving a sense of being far away from the city, but the cleanliness and service left much to be desired. Though the room design was unique with trees integrated into the structure, I encountered various issues that dampened my stay. Overall, the pool was a highlight, but some major improvements are needed.

Rooms

5.0

The room had major cleanliness issues, including dust, sandy floors, and a dirty toilet. I even found a scissor on my balcony and was bitten by bugs in bed. Not what I expected!

Service

5.0

Customer service was lacking; I felt unwelcome and had to ask multiple times for basic items like extra towels and a blanket. The receptionist was distracted and not helpful at all.

Location

8.0

The location is lovely, surrounded by nature, making it feel secluded despite being reasonably accessible. It has a beautiful waterfront nearby, which I enjoyed.

Dining

5.0

The food was disappointing; my experience was that the dishes were overly salty and the restaurant had limited hours and menu options.

Facilities

5.0

While the unique treehouse design and the pool were nice features, there were significant issues like broken bicycles and a lack of hiking guides, indicating a need for improvement.